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Contact Us Support FAQ

Frequently Asked Questions (FAQ)

Before you get in touch, please take a look through some of the questions we're frequently asked by our clients. If you can't find what you're looking for, give us a call on 0114 283 5975 and we will try our best to help you.
Q. How do I access my webmail?
A. Copy and paste http://webmail.onlinedevelopment.co.uk into your address bar. Enter your username and password. Your username will be your email address. If you have forgotten your password, please contact us. Alternatively click here.
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Q. What is the Domain Controller?
A. The Domain Controller is a control panel that gives you full access to your domain name. It gives you the ability to manage the following:

1. MYSQL databases
2. Email accounts
3. FTP access
4. Users
5. Webspace
6. Anti Virus
7. Webstats
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Q. How can I check how many visits my website is getting?
A. We have two excellent webstats packages available with our standard hosting solution. Copy and paste https://www.yourdomain.com/webstat into your address bar and enter your username and password.
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Q. How much webspace do I have?
A. All Online Development customers get unlimited webspace as standard.
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Q. How do I transfer a domain name over to Online Development?
A. Domain name transfers can be a headache and we recommend that if you want to transfer your domain/hosting to us, give us a call on 0114 283 5975 or email us support@onlinedevelopment.co.uk and we will guide you through the process.
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Q. How do I create a new email address?
A. As an Online Development customer you have no restriction on the amount of email addresses you can have. If you require an additional email address simply contact Online Development on 0114 283 5975 or email us support@onlinedevelopment.co.uk and we will take care of it for you.
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All support documentation has been created in a pdf format and requires Acrobat Reader to view. If you don't already have it please click here.
Microsoft Outlook
Microsoft Outlook setup and config.
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Microsoft Outlook Express
Microsoft Outlook Express setup and config.
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Mac OSX
Mac OSX setup and config.
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