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Contact Us Support FAQ

Frequently Asked Questions (FAQ)

Before you get in touch, please take a look through some of the questions we're frequently asked by our clients. If you can't find what you're looking for, give us a call on 0114 283 5975 and we will try our best to help you.
Q. How do I access my webmail?
A. Copy and paste http://webmail.onlinedevelopment.co.uk into your address bar. Enter your username and password. Your username will be your email address. If you have forgotten your password, please contact us. Alternatively click here.
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Q. What is the Domain Controller?
A. The Domain Controller is a control panel that gives you full access to your domain name. It gives you the ability to manage the following:

1. MYSQL databases
2. Email accounts
3. FTP access
4. Users
5. Webspace
6. Anti Virus
7. Webstats
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Q. How can I check how many visits my website is getting?
A. We have two excellent webstats packages available with our standard hosting solution. Copy and paste https://www.yourdomain.com/webstat into your address bar and enter your username and password.
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Q. How much webspace do I have?
A. All Online Development customers get unlimited webspace as standard.
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Q. How do I transfer a domain name over to Online Development?
A. Domain name transfers can be a headache and we recommend that if you want to transfer your domain/hosting to us, give us a call on 0114 283 5975 or email us support@onlinedevelopment.co.uk and we will guide you through the process.
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Q. How do I create a new email address?
A. As an Online Development customer you have no restriction on the amount of email addresses you can have. If you require an additional email address simply contact Online Development on 0114 283 5975 or email us support@onlinedevelopment.co.uk and we will take care of it for you.
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Q. What does TTL mean?
A. Time to Live. This is the set maximum amount of time a packet is allowed to propagate through the network before it is discarded. TTL is a time, typically in seconds, after which the fragment can be deleted by any device on the network.
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Q. How do I shutdown and restart Windows XP via the command line?
A. To shutdown and restart Windows XP use: SHUTDOWN -r -t 01
To shutdown Windows XP use: SHUTDOWN -s -t 01
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Q. How do I setup and configure a VPN server on Linux Debian.
A. 1. aptitude install pptpd mc
2. ifconfig eth0 to obtain the ip address of your Linux Server.
3. pico /etc/pptpd.conf and add the following two lines: localip 192.168.1.1 & remoteip 192.168.1.241-246 this will allow six roaming users.
4. pico /etc/ppp/chap-secrets and add the remote user's credentials e.g user pptpd password *
5. Reboot the server.
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Q. How do I setup rasdial for Windows XP?
A. 1. Right click on desktop and create a new shortcut.
2. Add the following data: rasdial (VPN Name) username password.
3. Click next and enter rasdial as the name of the shortcut.
4. Right click on the start menu and explore.
5. Navigate to programs > startup and drag the new shortcut into the startup folder.
6. Reboot your machine and wait to be logged in.
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Q. How can I get my open ports to survive a reboot on debian?
A. Create a new file named /etc/init.d/local with the following content:

iptables -A PREROUTING -t nat -i eth0 -p tcp --dport 80 -j DNAT --to 192.168.0.2:80
iptables -A INPUT -p tcp -m state --state NEW --dport 80 -i eth0 -j ACCEPT

Then, make the file executable:

chmod 755 /etc/init.d/local

Add it to startup:

update-rc.d local defaults 80

The above example is forwarding all http on port 80.
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All support documentation has been created in a pdf format and requires Acrobat Reader to view. If you don't already have it please click here.
Microsoft Outlook
Microsoft Outlook setup and config.
Download (469.7kb)
Microsoft Outlook Express
Microsoft Outlook Express setup and config.
Download (297.2kb)
Mac OSX
Mac OSX setup and config.
Download (595.8kb)
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